Copuloo
© Copuloo Official 2025

General Questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Is it lifetime ownership?

Yes, you purchase once and own the software forever, with lifetime updates.

What exactly is Copuloo?

Copuloo is a mini call center WordPress plugin that allows you to make and receive calls and texts right from your wordpress admin dashboard.

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Buy once and own forever! No monthly subscription payments!

Yes, you will need a Twilio account in order to use Copuloo. Our documentation page walks you through how to connect your Twilio account to the plugin in the setup process.

Our plugin allows you to import any Twilio phone number giving you flexibility of adding any number you want.

This plugin is independant and accessed through the WordPress admin panel, and therefore won't be affected based on the theme you have on your WordPress site.

Each WordPress user can only use one phone number at a time, however users can release a phone number and re-request it later giving you the ability to easily bounce between phone numbers.

From the Copuloo dashboard users can simply click the 'release' button to release a phone number. They can easily re-request it at any point.

There are some restrictions with local, toll-free and mobile numbers based on the country you wish to obtain a phone number from. It is recommended to check with Twilio to see what types of numbers you can get from your desired country.

  • What is Copuloo?

    Copuloo is a lightweight WordPress call center plugin that connects to Twilio, allowing you to make and receive calls and texts directly from your WordPress admin panel. It provides features like call forwarding, automated responses, and contact management, turning your website into a mini call center without the need for extra hardware.

  • What features does Copuloo offer?

    Copuloo offers a range of features to turn your WordPress site into a mini call center, including:

    • Make & Receive Calls – Handle calls directly from your WordPress admin panel.
    • Send & Receive Text Messages – Communicate with customers via SMS without leaving your site.
    • Call Forwarding – Route incoming calls to any phone number of your choice.
    • Automated Responses – Set up auto-replies for missed calls and texts.
    • Custom Call Scheduling – Control when you receive calls based on your business hours.
    • Manage Multiple Numbers – Easily switch between or release Twilio phone numbers.
    • Contact Management – Save and organize customer contacts for easy access.

    With Copuloo, you get a simple and efficient call center solution right inside WordPress.

  • Can I make and receive calls directly from my WordPress admin panel?

    Yes! With Copuloo, you can make and receive calls directly from your WordPress admin panel using your browser. There’s no need for extra hardware, simply connect your Twilio account, and you’re ready to handle calls seamlessly from your website. However, some countries have regulations that restrict outbound calls. We recommend checking Twilio’s documentation for details on country-specific restrictions.

  • How easy is it to learn the software?

    We've designed our software and user interface to be as user friendly as possible so that any small business owner or individual can navigate our software.

  • Can I set up automated responses for missed calls or texts?

    With Copuloo, you can set up either automated voice responses or a full AI-powered voice assistant for your incoming calls. Automated responses let you use text-to-speech to create custom messages that play when you’re unavailable. If you prefer, you can enable the AI voice assistant to answer calls on your behalf, handling conversations just like a real assistant.

  • Can I send and receive SMS messages from my website?

    Yes! With Copuloo, you can send and receive SMS messages directly from your WordPress site. However, some countries have regulations that restrict SMS sending. We recommend checking Twilio’s documentation for details on country-specific restrictions.